Advanced Service Cloud Analytics

Go beyond standard Salesforce reports and metrics with Sinni's task-level insights.

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Deliver Better Visibility and Insights for Your Organization

  • Insights into Case processing beyond standard Salesforce analytics.
  • Measure Case handling from the user’s perspective.
  • Identify and quantify optimization opportunities

Enhance Your Service Metrics

Monitor essential task-level metrics tailored to your needs.

Full Visibility to Case Resolution Work

Get a comprehensive view of page visits, data flows, and manual activities during Case resolution.

Dig Deeper to Task Insights

Uncover inefficiencies by analyzing which Case types and attributes increase manual work.